Case Studies

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Case Study: Pen Telecom

Service:       Business Support

Who are they?

Pen Telecom is a telecoms company who has been providing Voice & Data service for their customers since 2012, specialising in hosted services for remote and flexible working. They have 3 simple core values which keep them focussed on doing what is best for their customers.

  • Be open and honest
  • Respond Quickly
  • Give clear and truthful advice

What they say

Our ethos for Customer Care and our Core Values have continued to be our Driving Force. We quickly adapted to new technologies and built our business up, to the strong company it is today. We work hard to make sure that we are not just another telecoms company, supplying communication solutions to you. For us it is about being your trusted ally, one that you can depend on to make sure you always have the right set up, uniquely tailored to benefit your business.

What they needed

Pen Telecom send a number of forms out to clients regularly and wanted to update and tidy the forms and streamline the process.  They were interested in the possibility of having the forms calculate totals to minimise human error and to make completion of the forms more efficient with the use of an e-sign option.


Jon contacted ABSS to discuss what options are available.  After discussing the requirements for the individual forms, Stefanie produced a mock-up of 3 editable PDF’s to show how they would work and what they could look like.  Jon confirmed which areas he would like to be editable and which areas needed to be locked and the forms were created.

Pen Telecom now have forms that are editable and that will calculate totals where required.  They are fully editable with the password but are safe from editing in error.

Feedback from Jon at Pen Telecom

I cannot recommend Stef and ABSS highly enough. They understood what I needed and delivered it quickly, accurately and at a very fair price“.